In the last 16+ years of my professional career I have delivered solutions on multiple platforms, with a focus on business processes and customer satisfaction for Sales/ Technical Support/ Partner Operations teams. I have done App Builder, ADM 201, Developer - I Salesforce certification and CloudSense Commerce Platform certification. Along with created a LCT (Literal Cross Training) Program in SFDC. Also worked on ServiceNow Administration . I trained almost 100+ people in SFDC.