Highly skilled and certified professional with more than ten years in diversified information technology (IT) related experience in areas including; Customer Relationship Management (CRM); Salesforce Administration; Software Application Training; End-User Support; Project management; Database Administration; Technical support and Business Analysis. Experience in managing software implementation with proven record of delivery of high volume Internet/Intranet applications. Have excellent communication and people skills across all levels of an organization. Possess proven customer focus – with the ability to evaluate decisions through the eyes of the customer. Responsible, reliable, and independent worker and team player with high level of enthusiasm and creativity. Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously. Have excellent analytical, troubleshooting and problem solving skills with the ability to communicate in a clear and succinct manner. Extremely tech savvy and have passion for keeping pace with current and emerging technologies.