I offer over 7 years of experience as Salesforce Administrator/Analyst with focus on Project Coordination & Execution, requirement gathering, system analysis, process mapping and Client Servicing in the IT sector. I have extensive experience in solving complex challenges and creating customer-centric teams to drive bottom-line results. Proficient in Salesforce.com (SFDC), including using Data Loader and Process Builder and creating profiles, roles, users, page layouts, reports, dashboards, and flows. Skilled in designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements