- Experience in Salesforce CRM, Configuration, Development and deployment - Responsible for creating Reports and Dashboards - Designed and implemented various advanced fields like Picklist, CustomFormula Fields, Field Dependencies, Record Type and Validation Rules. - Responsible for creating Lookup and Master-Detail relationships. - Experience with Workflow Rules and Approval Process. - Experience in SFDC development using Apex classes and triggers, Visualforce. - Experience in data exporting and importing using Data Loader. - Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services. - Have Knowledge in querying salesforce.com database using SOQL & SOSL. - Have good knowledge on sales cloud and service cloud. - Having an understanding of Salesforce.com Sales Process and Service Process.