Certified Salesforce Admin 201 Excellent knowledge and understanding of salesforce CRM functions like Campaign Management, Lead Management, Order Management, and Customer service and salesforce automation.Expertise in Salesforce Administration, custom App Development and configuration, creating Email-to-Case, Web-to-Case to generate new Cases; fostered junction objects, advanced fields like pick lists and formula fields. Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration. Advanced understanding of Salesforce.com data model and how and when to create custom objects vs. Salesforce out of box functionality.