• Worked on maintaining the technical areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities and dashboards • Managed Users, Public Groups, Profiles, and Roles within the Salesforce CRM. This involved designating access to the applicable user within the user hierarchy and creating Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application. • Involved in various stages of the project life cycle primarily design, implementation, testing (QA & integration), deployment, code migration and enhancement of the application. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, and workflow. Created email templates and inbound emails using Visual force for the clients and customers