IN-SCOPE Services Provided are as follows: User maintenance (adding and modifications, de-activating, password resets, role management, profile management, permission sets, public groups, queues) Security model management (record sharing, accessibility settings, password & session settings, delegated administration, backup) Modification of standard objects (Campaigns, Leads, Account, Opportunities, Activities, Cases and Users) Analytics support (creation, modification and management of views, reports and dashboards, analytic snapshots) Modification to configuration (creation or modification of custom objects, record types, fields, workflows, process builder processes, approval processes, page layouts, custom links and buttons, report types, apps, tabs, labels, validation rules, assignment rules, auto-response rules) Template support (creation or modification of email templates, mail merge templates, letterhead) AppExchange package support (installation, management or removal of AppExchange packages) Data services (utilizing the built-in import, mass transfer and mass delete wizards and ApexDataLoader) Training (end-user and administrator)