4 Years of hands on experience in setting up Sales Cloud & Service cloud, also implemented
and resolved the ongoing client issue.
Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com
To Automated the Sales & Service Cloud:
● Creating Standard Automations – Process Builder, Workflow Rules, Assignment Rule, Validation Rule and Auto response Rule.
● Deployed changes from sandbox to production environment using Change Sets.
● Standard and Custom Objects - Customization of Standard Objects, Custom object design / creation, field level security/field creation.
● User / Security and Access - User provisioning, License management, Profile setup / administration /maintenance.
● Security, Page layout design, Record type creation / maintenance, Object linking / relationships.
● Analytics- Creating custom reports, creating dashboards, creating report types.
● Data Management - Using Data loader / Import Wizards.
● Build and maintain user roles, security profiles, access rights and hierarchy structure.
● Email Administration & Templates.