I have managed Salesforce clients and users and also gathered the necessary account requirements to successfully strategize and plan projects, then implement those plans to meet organizational needs. I am a 3X Trailhead Ranger and I have 5 certifications which include
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer 1
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Platform App Builder
The following are some highlights of my qualifications and experience:
1. Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects
2. Created and updated users, reports, and dashboards to track pipeline stages for management visibility
3. Conducted user and administration training sessions to help clients utilize Salesforce and respective programs
4. Developed reports, dashboards, and processes to continuously monitor data quality and integrity
5. Managed the database for the team’s regions and performed basic administration, de-duping, and cleanup procedures
6. Managed ongoing support requests and the administrative needs of users
7. Monitored teams’ adoption rates and responded as needed, providing them with training sessions, communication, and documentation.