Engineer, with experience in project management, and certified Salesforce Administrator.. I am passionate about technology and I have many years of experience in the administration of Salesforce platforms, in particular Sales Cloud and Service Cloud.
In my experience as Salesforce administrator I deal with system optimizations and management, user training, and complete Cloud customizations from scratch.
I assist users of the platform on a daily basis, with support activities, troubleshooting and best practices indications.
Some of my services:
- Users Management – set up of User Profiles, Permission sets, Groups
- System Security - Managment of platform access rules, Objects and Records security
- Objects Management
- Custom Objects and Fields
- Page Layouts
- Business and Service Processes
- Record Validation Rules
- Data management – Data Import/Export, Record Updates, Management of Product Lists
- Automatic Lead Generation - Web to Lead
- Automatic Case Generation
- Reporting - Generation of Reports and Dashboards, management of their visibility
- Automation - Flows implementation, automatic emails, Workflow definition
- Complete Cloud set up from scratch