Hi, I am Sapna, Over the course of my career, I have managed Salesforce Switch to Lightning Experience I have managed Salesforce clients and users and also gathered the necessary account requirements to successfully strategize and plan projects, then implement those plans to meet organizational needs. During my three years working with Salesforce, I learned that strong communication and teamwork are just as crucial as fundamental technical knowledge. The following are some highlights of my qualifications and experience: • Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects • Created and updated users, reports, and dashboards to track pipeline stages for management visibility. • Conducted user and administration training sessions to help clients utilize Salesforce and respective programs • Developed reports, dashboards, and processes to continuously monitor data quality and integrity • Managed the database for the team’s regions and performed basic administration, de-duping, and cleanup procedures • Managed ongoing support requests and the administrative needs of users • Monitored teams’ adoption rates and responded as needed, providing them with training sessions, communication, and documentation • Earned a master degree in sociology from India I appreciate the opportunity to bring my passion and problem-solving abilities to the team, as well as the chance to make a difference in how you do business. Thank you for your time and consideration, and I look forward to discussing this position with you further.