• Functional Expertise in Professional Service Automation Application • Worked as a Salesforce admin for Professional Service Automation application. • Knowledge on Salesforce Sales cloud platform for PSA project which involved B2C (Business to Customer) and B2B (Business to Business) supports. • Good at manual testing, regression testing and development of Test scripts. • Strong Knowledge in Declarative development in Salesforce functionalities and handled change requests on the production environment for PSA Project. • Good Communication and analytical skills. • Having good experience of working with Various Apex Exchange applications Like data Loader, Apex Explorer with Salesforce • Flexible enough to adapt new environments. • Sound knowledge in analysis of functional issues. • Identified as critical resource on the projects and lead client call on bi-weekly basis. • Business analysis and Business consultant on the migration project • Started the project in off-shore from scratch by getting Knowledge transfer from clients