I have overall 10 years of experience in Customer Support & System Administrator (Oracle & Salesforce). I want to obtain a responsible and challenging full-time career with ample opportunities for advancement, where I can apply my skills and abilities in a progressive, goal-oriented organization.
▪ 1X Salesforce Certified, Flosum Certified
▪ 3.5 Year experience as Salesforce Administrator, and 4.5 Year experience as Oracle Administrator
▪ Good understanding of Sales Cloud business and CRM Processes.
▪ Designing and Implementing Sales Cloud solutions for the organization.
▪ Experience in creating Profiles, Role Hierarchies, User Management, Email Services, Workflows, Process Builder, Validation Rules, & Formula fields.
▪ Proficient problem solving and troubleshooting skills along with Solid user satisfaction.
▪ Good experience in making Appealing Presentations, Process Flow Chart Creation, BRD (business required document), FRD (functional required document).
▪ Intermediate knowledge of Salesforce Apex Language, Visualforce, & SOQL queries. ▪ Proficient knowledge of Data Loader tools to insert, upsert and export data from Salesforce Objects.
Maintain System, Security and Integrity-
● To design, create & maintain user roles, profiles and hierarchies
● To maintain user hierarchy and territories in response to HR department changes
● To manage access rights of object & visibility of pages & fields in system
● To ensure existing validation rules, workflows and process builder which are assigned to salesforce object are working fine as per demand & requirement of company
Process creation & documentation-
● To meet with various Department HODs to understand Business Requirement in software and make BRD & Flow Charts
● Proactively gather the feedback & requirement from end users accordingly do the changes without interruption to department users and educate them how to operate pages in future
● To communicate regularly with users regarding new features, enhancements and required changes in system User Assistance, Training, and Satisfaction-
● To provide software training to end users by conducting training sessions to existing & new users/groups
● To ensure user satisfaction with services provided, and troubleshoot their software issues