Masters-level IT professional with an Information Security concentration and Salesforce Certified Advanced Administrator with an excellent academic background. Trained in many Salesforce related apps. Also, trained in computer network management including security, systems design, and optimization. Deep business experience in help desk support managing hardware, software, and network issues on a daily basis. Technical Competencies Software: Salesforce Enterprise, Financialforce, Recurly, Conga, Adobe e-sign, Informatica Cloud Service,Data Loader, Demand Tool, Jira Service Desk, Xactly, FormAssembly, hands-on InsideSales and HEDA, Microsoft (Access, Excel, Outlook, PowerPoint, SharePoint, SQL Server, Visio, Word), Oracle MySQL Server, Server 2012, Trackit ticketing system.