Detail-oriented Salesforce Administrator with 10 years of experience capable of working independently and as part of a diverse team to customize Salesforce.com environments. Experienced in Salesforce.com application development, including coordinating ground-up planning, workflow automation and implementation for core modules. Have performed administrative customizations in the Salesforce.com CRM application for over 500 international businesses of various sizes, ranging from single-user organizations to organizations with thousands of users; conducted advanced technical analysis and troubleshooting; and developed customizations tailored to business needs.