Entrepreneur and management professional with 9 years of in-depth experience in Customer Management, Customer Development, Project Management, Sales and Marketing. Hands on in analyzing operations and implementing effective changes to improve key business processes. Front end experience gives him an knowledge to understand the client requirements and processes to swiftly and effectively implement administrative functions in Salesforce. SALESFORCE CERTIFICATIONS (201&211) EXPERIENCE : Other Experience • P&L accountability • Operational Management • Business development • Customer management • Product management • Procurement • Participative Leadership • Process Improvement • Vendor Management • Strategic Planning • Problem Solving • Designing • Contract Negotiation • Quality Management • Outsourcing