I have over 4 years of professional experience in salesforce working with small startups to large organisations. Currently I am working at Visa as a "Senior Business Analyst - Salesforce Configuration" supporting their Service cloud. Prior to Visa I worked for a small startup where I helped the Sales and Marketing teams gain visibility in to the Leads, Opportunities and Marketing Campaigns that resided in their Salesforce Sales Cloud instance. This involved creating personalised reports and dashboards in the classic version of Salesforce.