I am a CRM Applications Specialist working with CRM systems for more than 11 years. Total experience includes implementation, Support and Maintenance projects for multiple Industries which consist Telecom, Entertainment, Life Sciences and Consumer Goods. I have worked with multiple different CRM systems and have a very strong background with CRM Cloud and Siebel Applications. Specialties: CRM Application Implementation / Architecture, Functional Requirements Gathering, Business Process Improvement, Application Configuration, Customer Data Management, Data Conversion, Data Quality Management.