A result-oriented professional with expertise in Project Management and Software Development. Adept at Requirements Mapping, Module Design & Implementation, Assessing and Documentation. Key player in requirements gathering, solution proposal, implementation in Salesforce, and training of business users. Specialized Healthcare & Rehabilitation Services Duration: 3.5 years Specialized care for more than 1 million medically complex patients in its transitional care hospitals, nursing and rehabilitation centers. The goal was to provide omni-system for agents to connect to their customers easily while providing the best healthcare options. The cases to be created easily and maintain preferred facility options. The managers needed insight to track accounts and contacts team via territory management Health Information Services company Duration: 3 years A company focused on Medical Coding, Disclosure Management, Health Information services and Cancer Registry. The solution we built for them was utilizing Salesforce capabilities to manage requests generated for agents working onsite and offsite facilities and automation for Invoice generation. Communities were configured for the requesters to provide ease of view for their requests and make payments against them. Documents were uploaded in third-party system and direct view was provided to customers in their community access once the payment against the request was confirmed. Lightning component to track Packages Status Duration: 4 months A simple lightning component to be launched on AppExchange. The goal of the component was to provide an easy access to a package’s current status, shipped via Fedex, DHL or United States Postal Services, with brief history of the shipment travel (stages the shipment has been through with timestamps). It was used to highlight any issues for the package delivery including customs. Online brokerage firm to manage leads & client investments Duration: 6 months A firm focused on client investments and online brokerage was using Salesforce to manage their leads, exposing Knowledge articles via Sites, increasing their agents productivity using live agent and omni-channel and getting insights using analytics.