• Experience in administration, configuration, Implementation, and Support of Salesforce.com CRM and Salesforce.com SFA applications and leveraging Force.com Platform, SAAS (Software as a Service) application running in Cloud Computing Environment. • Extensive experience in designing of Custom Objects, Custom Tabs, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Profiles, Role based hierarchy, Sharing Rules, Validation Rules, Case Management, Custom Reports, Report Folders, Report Extractions to various formats, Dashboards, and Email generation according to application requirements. • Implemented call center management functionalities to retention and monitor customer activities. • Expertise in configuration and customization of salesforce.com application. • Experienced in Data Migration, Integration, Force.com API design. • Solid experience in Managing Leads, Campaigns, Offers, Products, Pricing Lists in Salesforce.com • Worked on CRM-Salesforce.com (SFDC both Sales cloud & Service Cloud) • Experience with implementing the salesforce.com processes related to Leads Management, Opportunity, Sales Performance Management and Case Management. • Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service cloud and Support modules. • Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules. • Strong knowledge & experience working in teams implementing Agile Methodologies.