At Wiriya Technology, we understand that effective customer relationship management is at the core of any successful business. Salesforce, the world's #1 CRM platform, can revolutionize your business processes, streamline your operations, and elevate your customer experience. Our expert Salesforce implementation services ensure that you harness the full potential of this powerful tool to drive growth and efficiency.
1. Salesforce Consultation and Planning
- Understanding business requirements and objectives.
- Identifying key stakeholders and users.
- Defining project scope, timelines, and budget.
- Creating a detailed implementation roadmap.
2. Salesforce Configuration and Customization
- Setting up Salesforce environments (Development, Testing, Production).
- Configuring Salesforce settings and features to match business processes.
- Customizing objects, fields, workflows, validation rules, and page layouts.
- Developing custom applications, if necessary, using Apex, Visualforce, and Lightning Components.
3. Salesforce Integration
- Integrating Salesforce with other business systems (ERP, marketing automation, etc.).
- Using Salesforce APIs and middleware tools (MuleSoft, Informatica) for seamless data flow.
- Ensuring real-time or batch data synchronization.
4. Salesforce Data Migration
- Extracting, transforming, and loading (ETL) data from legacy systems to Salesforce.
- Cleaning and deduplicating data to ensure quality.
- Performing data mapping and validation to maintain data integrity.
5. Salesforce User Training and Adoption
- Developing training programs and materials tailored to different user roles.
- Conducting training sessions and workshops for end-users.
- Creating a support system to address user queries and issues post-implementation.
- Encouraging user adoption through ongoing engagement and feedback.
6. Salesforce Testing and Quality Assurance
- Conducting unit, integration, and user acceptance testing (UAT).
- Identifying and resolving issues and bugs.
- Ensuring the system meets business requirements and performs as expected.
7. Salesforce Deployment and Go-Live Support
- Planning and executing a seamless transition to the live environment.
- Providing go-live support to address any immediate issues.
- Monitoring system performance and user feedback post-deployment.
8. Salesforce Ongoing Support and Maintenance
- Offering continuous system support and troubleshooting.
- Implementing updates and new features as released by Salesforce.
- Providing regular system health checks and performance optimization.