Salesforce is a Customer Relationship Management Application that mainly deals with Sales, Service, Marketing and Analytics. The business tool allows you to manage all your customers, partners, prospects and all other information in one place. o The Application has a cloud-based multi-tenant architecture that allows multiple users to login and make changes at the same time without any conflict. Delivered as a Software-as-a-Service, over 100,000 of the world’s most innovative companies.