Working as Senior Business Analyst. Worked on SAP R/3 and SAP CRM Implementation Projects. Involved in Upgradation and Support Projects. Carried Out Upgradation of SAP CRM 5.0 to CRM 7.0 EHP 1. Worked with Automobile, Consumer Products and Healthcare Industries. Client Facing Roles for Gathering Requirements of the Enhancements and Projects. Preparing Initial Estimates and Plans for Delivery. Involved in Requirement Gathering, Application Designing and Gap Analysis. Analyzing the Requirements and Preparation of Blue Print Documentation. Creation of FDD and FSD for all the Enhancements and projects. Involved in Testing and Writing Test Scripts for all the Enhancements and projects. Providing Training to the End Users. Part of Continuous Improvement Team to Propose Innovative Ideas or Tools to Client. Co-ordinating with Technical (ABAP) Team and Client Regarding the Requirements. Involved in Creation of Knowledge Sharing Documents and Manuals. Involved in Configuration of Org. Structure and Product Master. Having Sound Knowledge of WEB UI and GUI. Having Knowledge of Marketing, Sales and Service Modules of SAP CRM. Enhanced Business Objects through Application Enhancement Tool (AET). Worked on UI Configuration Tool to Customize Business Objects. Worked on EEWB (Easy Enhancement Workbench) to Enhance Business Objects. Worked on ABAP Reporting, SAP Script and Smartforms. Involved in Data Migration Techniques (BDC and LSMW) to Migrate Non-SAP Data to SAP System.