More than 5 years experience as a SAP CRM Functional consultant / Shared Services Framework (SSF) Consultant. -Expertise in gathering of business requirements, creation of technical customizing document, testing and configuration of the following functionalities in CRM: Decision-based Checklist, Checklist Determination, Organizational Model and Determination, Business Roles, BSP Component workbench, Transaction Type, Transaction Launchers, Business Partners, Service Request (Transaction Type configuration), Categorization Schema, Rule Policies for Business Partner Determination in the Checklist & ERMS, Mail Forms, Service & Response Profile and other Web UI configuration.