Areas of Expertise: • Project Management & Business Consulting: o Project Planning/Management, Critical thinking and situation analysis, process evaluations and improvements, project management and coordination, technical and business writing, requirement elicitation and analysis, and solution validations. o Process Benchmarking & Quality Auditing, Project Management Benchmarking, Process Improvement & Alignments, Cost Reduction, TCO, Lean Six Sigma Practices /Methodologies, AGILE Approach, KANBAN, Key Performance Indicator (KPI), o Global Delivery methodologies (Onsite/Offshore Delivery Models) • Service Management Tools (Clarify, HP ServiceDesk 4.5, HP Service Manager 7.0, Remedy, IBM Rational ClearQuest, TSRM, etc.) • Quality Assurance/ Testing Tools viz, Mercury QC, HP Quality Center, etc. • Experience with Agile Framework, used IBM Rational Team Concert (RTC) as Change Management Tool • IT Service Management (Incident, Problem & Change Management) functions. Trade Promotions Management, Spend Analysis, Category Management, Bid Management, Customer Installed Inventory & Warranty/Claims, Master Data Management