Scheduling and Planning Analyst Currently, I work in one of the outstanding BPO companies in the Philippines as a Planning and Scheduling Analyst. I specialize in providing the client's needs to make sure that the client's requirements or staffing needs are met. I familiar with different Scheduling tools in the BPO industry such as NICE - IEX, Genesys, Verint, Aspect and Teleopti and some ticketing channels such as Zendesk and JIRA. I have handled and managed many accounts as I work in the BPO industry such as LYFT, Comcast, Grab, Netflix, Shopify and others.