Results-driven Global Account Management, Sales and Process Improvement Executive, leveraging 17+ years of inbound/outbound contact center success ? Key account SME, driving revenue growth and solutions development ? Efficiency specialist, implementing industry best practices ? Skilled technology analyst, introducing leading-edge solutions ? Articulate communicator, building rapport and trust at all levels ? Top performer who thrives in highdemand, high-expectation environments ? Charismatic leader, adept at building and managing peak-performance domestic and international teams ? Enterprise change agent, creating success-oriented cultures