CompTIA A+,N+,Seccurity+, ITIL (V3 Foundation) certified, seasoned IT professional with 3+ years of experience in B2C, B2B and G2C technical support for international and domestic IT users. Can contribute significantly to raise the profit of your esteemed company. Experience Highlights • Tech Support, documentation and escalation if required, within Service level agreement for o issues of Connectivity, Speed, Routers, Wireless, VOIP, IE, Outlook, X-Box—L1 o UNIX based server/software for clients in US, Canada and Australia--L1 o PC and other devices, Windows, browser and Networking --L1/L2 • Worked in tech processes of international companies • Exposure to tools like GTA, Team Viewer, Telnet/ftp, Salesforce • Fluent in English