I am a seasoned virtual assistant professional ready to work. A native English Speaker, with a Bachelor’s degree earned in the U.S., I am well-spoken and have the ability to communicate effectively with people from diverse backgrounds. My writing efforts have always earned me praise and whether it is an email, a term paper or a project summary, my work is described as well-written. Along with my educational and career experience, I bring an intellect and maturity to each job that will ensure success for both myself and an employer. Throughout my working career I have encountered and become proficient in a plethora of different software applications across several disciplines. CRM , (Customer Relationship Management) is a strategy for managing all your company's relationships and interactions with your customers and potential customers by using a website or a software service (SaaS). Most of my exposure to these has been in real estate and I have used them for inventory control and in the funding industry. Today, the features vary little from system to system allowing any learning curve to be shortened drastically. Some of the brand name CRMs I have used: VoIP (Voice over Internet Protocol) Using the internet to make a phone call has advanced to the point where the receiver of your call cannot tell if you are calling from down their street or Inner Mongolia. The quality of these calls can be better than a U.S. to U.S. cellphone call. I have used and am competent in several VoIPs. Some systems I have used: The Voip is provided by the client to the VA and reflects the options, budget and the area code the client wants utilized. I am well versed in this type of phone handling for both inbound and outbound calls. So whether the role is one of a gatekeeper needing to transfer the call to the correct member of the team or it's the task of providing empathy to a distraught customer, I can do it and do it well. The breadth of my experience and education allows me to confidently and effectively speak to whomever is on the other end of the call whether they be buyers, sellers, agents, attorneys, appraisers, politicians, vendors, lenders, construction workers, office management or another member of the team. Productivity and Collaboration tools. The 2 players left in this category are Microsoft Office and Google Suite. I have used both sets of these tools since their inception and am proficient in all apps provided in this arena: To be used productively, these apps require a strong command of the English language, My formal U.S. University education, my professional career experience, my intellect and my maturity make me a powerful user of words and enable me to use English in an expressive and meaningful way. Space does not permit me to list all the other software and websites I have been exposed to and used efficaciously. Skype ed.adminoutsource.net ejb3work@gmail.com (727) 379-4438 https://www.linkedin.com/in/edward-john-barrett-iii/