Business Analyst with 16 years of software development/support experience in retail, manufacturing, utilities, business process outsourcing and insurance industries. QUALIFICATIONS TECHNICAL SKILLS Databases: Oracle, SQL GUI/Tools: MS Project, Visio, Access, Word, Excel, PowerPoint; HTML, Share Point, Smart Draw, Crystal Reports, Jasper Reports Platforms: Windows NT/2000/XP/8, MSDOS, Linux Programming Languages: C/C++, VB/VB. Net, Java Defect Tracking: JIRA, Red mine