Business Analyst offering over 14 years in Private, Public sector and University sector. Expert on business and systems requirements, user stories, process improvement and end-user training. I have worked for many local authorities and housing associations. In saying that I have used the Northgate system and have worked with various stakeholders to map out and “As Is” and “To Be” Scenarios in terms of what information on a client would need to be transferred/ recreated and or migrated into a new system and or a new version of Northgate. ? Business process mapping ? Operational assessments ? Business artefacts documentation ? scenarios ? Microsoft Office Suite ? Consulting ? Agile Expertise ? Requirements gathering ? Product Development ? Process Change Management ? Call Centre Operations ? CAFM systems – Facilities Management ? Maintenance Scheduling ? Facilitation of workshops ? Keystones Assets Management system.