I have five years Customer Service Experience and is well versed using MS Office/Excel and Powerpoint. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position. Also, I have been a BPO Process Trainer for two years. I was able to handle 25 employees in a Classroom environment set up and train new agents with the company's products and services. I helped identify the need for a customer service department and worked to create a training program for new role.