Hello! I've been working from home since 2020 and, I have 7 years of experience in customer service. Over those 7 years, I've learned about the customer service world and how to turn an irate customer into a happy one, ultimately earning their CSAT. Knowing your customers better is one of the most important keys to note in customer service. My specialty are customer satisfaction, customer support, and building trust with customer worldwide. Additionally, I can do Virtual Assistance on the side, and some documentation.
• 7-year Customer Support Specialist
• CRM tools or Zendesk Experienced
• Ticketing Support and Live Chat Support
• Problem-Solving Skills
• Organizational Skills
• Time Management Skills
• Order Tracking / Order Processing / Product Knowledge / Refund and Cancellation
• Documentation
• Basic Canva Graphics Design
• Minimal General Virtual Assistance experience