• Senior Customer Service Specialist - 10 years experience. I have taken inbound and outbound calls, answered customer's inquiry via email and processed documents. • Possess analytical judgment and has knowledge in forecasting conditions based on the given trends. • Skilled in moving forward and backward to analyze trends and form an effective contingency plan. • Skilled in problem-solving and decision–making. • Efficiently work under pressure and have strong skills in time management, prioritizing tasks and meeting deadlines. • Excellent verbal and written communication skills. • Reliable, responsible and efficient.