Joseph Colucci was a Program Manager with Liberty Mutual up until September 2017, based in Dover NH. Liberty Mutual is a global property and casualty insurer. With 31 years experience in Claims, he is an expert in Workers Compensation in all market segments small, middle, national, international, and self-insured / TPA. He understands the regulatory environment and the multiple states and federal jurisdictions. He is also an expert in Workers Compensation and Managed Care process, procedure, operations, systems, data etc. Joe has over 20 years of experience in system development, project management, software integration, vendor integration etc. Vendor management includes evaluation, selection, contracts, implementation, and management. Examples include a program with StrataCare on medical bill review. Joe is highly proficient in Business Process Outsourcing (BPO). He has worked with ACS/Xerox /Conduit on document scanning, outsourced mail room and medical bill review. Robotic Process Automation (RPA) is another example. From 2009 to 2017 he was Manager-Operations and System Development. He was responsible for the Workers Compensation systems as Director-Claim Systems from 2006 to 2009. From 1997-2006 he was Project Manager in Workers Compensation and Claim Intake. He started his career in Claims in 1986 where he handled all lines, becoming a Supervisor, than worked in Home Office Claims in Subrogation starting from 1992 -1994. He moved to Claims Training in 1994 before shifting to a Business Systems Analyst career path in 1995. Joe has extensive experience in system and business process design in the insurance industry, specifically Claims. He is skilled in project management/implementation including large-scale programs and forming new business units. He also has significant knowledge in vendor management for Workers Compensation and Managed Care including Medical Bill Review and document management.