Innovative and fast-learner professional, fluent in English, with almost a decade dedicated to customer journey management and customer experience improvement. Started the career as University researcher and always been committed to the make the world a better place whether as a Quality and Projects Director or a project manager. Experienced in coordinating operational changes, mentoring, training, corporate social and environmental responsibility development, performed leadership roles guiding the team through the guideline that “nothing is impossible” and focusing on optimizing teamwork.