Customer Service Officer- Retail and Corporate banking operations. Banking transactions such as Payments, Remittances, Cash entries. Establishment of new customer accounts including checking, savings, lines of credit and loans. Handling customer queries face to face, over the phone or via correspondence. Enhancement and cross sell of CASA & third party products. Expertise in working of Finacle. Presenting information clearly to customers, work colleagues and third parties. Verifying customer data to detect and identify financial fraud. Compliance with banking rules, regulations & procedures. Monitoring office accounts and reversal of entries within TAT. Total compliance, audit, customer service supervision of total operational area. Complaints handling,Monitoring vendor management for the various needs of the organization. Auditing process adherence and value addition to operations. Cost management, cost provisions and budgeting. Stationary management and coordinating and communicating between other departments to ensure good service to the clients. less