Lead and delivered complex client engagements that
helped identify, design, and implement creative
business solutions for the company.
Responsible in providing excellent customer service and
determining the needs of the client.
Implemented and oversaw the quality of deliverables,
KPIs, metrics, and managed the team relationships
effectively to ensure exceptional performance.
Balanced the needs of key stakeholders and ensured the
teams they are involved and are aware of the combined
end goals.
Established operations objectives and work plans,
delegated assignments to subordinate managers when
necessary and conducted regular meetings to improve
productivity, product knowledge, and customer
satisfaction