-Mentor junior QAs with Telemarketing/Lead Generation Quality Assurance methodologies, practices and techniques. -Assist project leaders in solving QA issues. -Verifies telemarketing/lead generation results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. -Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. -Impeccable attention to detail