I was hired as customer service frontline for consumer then after a year i was promoted to escalations / supervisor for consumer account then later on was promoted again to escalations / supervisor for business account. As an escalations supervisor, we are in charge of customer’s who are requesting to speak to a manager and will make sure that before we hung up, we are able to explain or make the customer understand what the policy is and how to avoid situations that they’re having issues with. We also help front line bankers with questions regarding our products and services. Before working at JP Morgan, i was employed at 24/7 Customer Service for UK T-mobile and Technical Support for Time Warner Cable. I've been in this industry for 10 years now. i used to be a singer in Japan and sad to say, if i was still in school at that time, i might be a software developer now.I once remember that i use to compete with other school branches to create a system but due to our computer language that keeps on updating, it's kind of hard to cope up. that was one of my regrets. but being a single mother, i have to make a choice. Now i hope i will get hired because i would like to take care of my kids at home since i don't have anyone. i am a fast learner and a hardworking mother. you will definitely not regret that you hired me. i do work overtime if needed.