- Employer: IBM Egypt - Client: Etisalat Misr - Position: Siebel Package Solution Consultant at IBM ? Project: Etisalat Misr (Order Management Drop2). ? Sector: TELECO. ? My role during this period was team lead of integration team. ? The scope of this drop is more complex than drop1 as we need to support the bundle activation (Voice and Data) through Siebel(UI or External) along with integration with new external systems (CSO, PAS, Loyalty and NTRA) besides the systems from drop1. ? IBM responsible for implementing FIFA product family. ? IBM responsible for implementing MNP processes, The main features of MNP processes are as follows: • Initiating the requests for Port In • Capturing the requests for Port Out • Handling the entire request through Orders that handle MNP communications with NTRA along with maintaining the timers and their violations. ? IBM responsible for implementing CSO processes, the main features of CSO processes are as follows: • Activating Dials from Retail shop (Raw and Pre-activated) • Activating Dials from External systems (Raw and Pre-activated) • Data Cleansing • Denial of Ownership ? IBM responsible for implementing Loyalty processes, the main features of loyalty processes are as follows: • Capturing customer’s request. • Selecting the loyalty products to redeem. • Handling the fulfilment of the loyalty order. ? IBM responsible for implementing Telesales processes, the main features of telesales processes are as follows: • Capturing customer’s request from Telesales channel. • Capturing the shipment information till the package reaches t