I've been with the BPO industry for more than 10 years, providing Wow Customer Satisfaction
- Technical Manager for 8 years (Software and Hardware, MAC, Windows, Microsoft Office 365)
- Sales Manager for 2 years
-Brings escalated customer cases to resolution through advanced problem collaboration.
-Oversee case-wellness performance and reporting.
-Develop all team members through effective coaching styles such as Snow Ball Concept, CLC, etc.
-Monitor, measure, report and analyze data to improve call center performance.