• Troubleshooting calls via phone consisting of hardware failures, network issues, server issues, software installation conflicts and supporting Windows NT 4.0 administrators. • Help desk support for a Windows 98 environment and systems support for a Windows 3.11 network, including hardware break/fix and end-user training. • Software Support Specialist Consultant for a large downtown Chicago law firm. • Supported Microsoft operating systems (Windows 95) and application support (MS Office, PC-DOCS, litigation software, and backup/recovery). • Provided hardware support for desktops, laptops and HP printers.• Project Manager for an Identity provisioning/de-provision project which was a multi-million dollar application/infrastructure implementation.• Project Manager for an Backup/Recovery Request for Proposal (RFP) project. • Project Leader for a Data Center consolidation and centeralization project•Project Manager and executor of the l