SUMMARY OF QUALIFICATIONS Microsoft Certified System Engineer with 13 years experience in installing, integrating and maintaining end-to-end connectivity solutions from network, server and end-user perspectives. Demonstrated ability to design and build complex server and network environments and effectively isolate and resolve problems. Adaptable with strong interpersonal communication skills. CERTIFICATIONS · Microsoft Certified Systems Engineer on Microsoft Windows 2000 (MCSE 2000) Microsoft early achiever. · Cisco Certified Network Associate (CCNA) Continuing education toward CCNP certification: · On-going CCNP self study/training with Cuyahoga Community Collage and personally-owned Cisco routers and switches.. PROFESSIONAL EXPERIENCE End User Support, Systems Engineer · IT support person for 3000 users of global wide company. Contractor providing End User Support, Server support, and network support.. · Solved end user's daily problems with windows XP,