I am a highly experienced support professional looking for a remote position providing support from my home office. I have support experience going back 9 years, and have been providing US based support from my home office for over 2 years for overseas companies, with references. I enjoy all aspects of support, including: - All levels of support for all customer types - Reproducing software bugs - Testing pre-release software - Working with other departments and facilitating communication - Creating/editing documentation - Making sense of technical information for non-technical users - and more, generally facilitating a positive experience for users