Knowledge:
- Trilingual: English, Portuguese and Spanish
- OS (Win95, Win98, Win2000, WinXP)
- Microsoft Office
- Hardware, software
- Ghosting
- Peripheral
- Active directory, Mainframe
- Network: basic LAN administration, configuration and security/ basic protocol management (TCP/IP), Network topologies (Ethernet)
- Desktop and Laptop hardware installation, troubleshooting and repair
- Printers (Installation, troubleshoot and repair)
- Type 60 words per minute
Skills:
- Excellent customer service
- Management skills
- Team player
- Self motivated, reliable, flexible
- Quick learner
- High competitive
- Multi-task skills, sense of urgency
- Provide own tools Resume Headline:
PC TECHNICIAN/COMPUTER OPERATOR/DESKTOP SUPPORT
Education:
- High School (CEPPG)
Graduated in 1999
- Southern Methodist University (SMU). From: 08/2003 to: 03/2004
A+ Comptia (Computer technician: hardware and software)
- Southern Methodist University (SMU). From: 08/2003 to: 03/2004
Network+ Comptia (