Experience providing OnStite or Remote support in areas of Networking, Desktop, Notebook, Hardware /Software support.Excellent customer service skills. Excellent Multi-tasking ability; Excellent Hardware and Software Trouble shooting skills; Hardware Systems deployment and configurattion, upgrades. Ticket Systems [Remedy, Numera Footprints, JMS, ResolveIT] Incident response, troubleshooting hardware/ software related issues, Provide mulit-tier IT Support services: Help Desk, maintenance, Break Fix for any and all office environments.