One of the main aims of the team is to keep our clients’ systems stable, up to date and efficient that is why we offer 24x7 support service. To provide the best service we use various professional software to monitor remote servers accessibility, services availability (including non-standard services), CPU usage, disk space usage, backup management and other parameters on customer’s demand. Security level monitoring includes firewall configuration, security audits, patching, backups, and disaster recovery upon requirements. Our servers, responsible for remote monitoring of the customer networks and services, are located in 3 independent locations in USA and Europe, which allows us to guarantee stable system monitoring without possible ISP outages. Standard Support Services include 1. 24/7/365 monitoring service. Issues monitored: 2. Daily backup service Set up of backup software System configuration daily backups Customized backups upon request Backups are stored at 2 different locations: at one of our dedicated backup servers and one of the Customer’s other supported servers if any. The list of data to be backed up consists of 2 parts: system configuration files and other related data is backed up by default to be restored the shortest time possible in