I am engaged in ICT Industry since more than 36 years, I got wealth of experience and deep knowledge for lot of technical domains, Business & Development management and Customer Service. I have a proven track record of building high performance multinational teams with an ability to increase revenues & margins, identify and implement of the new business opportunities. I am specialized in Business Development, Managed Services, Customer Service, Call centers support, Contracts management, Strategy Development, CRM, ICT, Healthcare, Signalling, Utilities, Railway, O&G, e-commerce. I gained an eclectic range of experience, employed by an array of multinational companies as Service Delivery manager and Customer support like Thomson C.S.F, Nortel Networks, and Alcatel-Lucent. I am certified as Global Operation leader, Service Delivery management, Customer support, Green Built Lean Six Sigma, AIM L3, both of PMP and ITIL foundation certification are in completion progress. My main Skills and experiences are: * Managing complex technology across diverse environments. I have a proven track record of building high performance multinational teams with an ability to increase reve