I am a motivated Service Delivery Manager certified in ITIL® Intermediate Certificate in IT Service Operation. I mentor and inspire different project teams to deliver positive results and meet clients’ satisfaction. I identify challenges and develop solutions by strong planning skills and coordination to successfully execute multiple tasks within given time-frame. Through years of experience, I was able to receive awards as a result of my integrity, productivity, efficiency, and commitment in every responsibility assigned to me. I embrace innovation and new learning to continuously boost my skills and knowledge.